Return & Refund Policy

 

Return & Refund Policy – TradiPen

1. Return Policy

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

Certain types of products cannot be returned, including:

  • Gift cards
  • Downloadable software
  • Health & personal care items

To process your return, we require proof of purchase (receipt or order confirmation).

Do not return your purchase to the manufacturer. Please contact our customer service first.

2. Partial Refunds (if applicable)

In certain situations, only partial refunds may be granted:

  • Items showing clear signs of use
  • Opened CDs, DVDs, software, video games, or vinyl records
  • Any item not in its original condition, damaged or missing parts not due to our error
  • Any item returned more than 30 days after delivery

3. Refund Process

Once we receive and inspect your returned item, we will send you an email confirmation. We will notify you if your refund request is approved or denied.

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few days.

4. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company – it may take time before your refund is officially posted.
  3. Contact your bank – there may be processing delays.

If you’ve done all this and still haven’t received your refund, contact us at contact@tradipen.com.

5. Sale Items & Promotions

Only regular-priced items can be refunded. Unfortunately, sale items and promotional offers are non-refundable.

6. Exchanges

We only replace defective or damaged items. If you need an exchange for the same item, please contact us at contact@tradipen.com.

7. Shipping Returns

To return a product, please contact our customer service to receive return instructions.

  • Return shipping costs are the customer’s responsibility and are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping times for exchanges may vary depending on your location.

For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.