Legal Notice & Terms of Service (TOS)

 

Legal Notice & Terms of Service (TOS)

1. Company Information

This website is operated by ZTR ECOM (hereinafter referred to as "TradiPen"). Our registered office is located at:
60 rue François 1er, 75008 Paris, France
Customer Support Email: contact@tradipen.com
Website: www.tradipen.com

By using our website and purchasing our products, you acknowledge and agree to these Terms of Service ("TOS"). If you do not agree with these terms, please refrain from using our services.

2. General Terms

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein. These TOS apply to all users of the site, including customers, vendors, merchants, and content contributors.

We reserve the right to update, modify, or replace any part of these TOS by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.

3. Online Store Terms

By agreeing to these TOS, you confirm that you are at least the age of majority in your state or country and that you have given us your consent to allow any of your minor dependents to use this site.

Prohibited Uses: You may not use our products or services for any illegal or unauthorized purposes, nor violate any laws in your jurisdiction. Any violation of these terms will result in immediate termination of your access to our services.

4. Product Information & Pricing

We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, we do not guarantee that all product descriptions or other content on our site are entirely error-free.

Pricing & Modifications:

  • All prices are listed in USD ($) and may be subject to change without prior notice.
  • We reserve the right to modify or discontinue any product at any time.
  • Discounts, sales, and promotional offers are subject to availability.

5. Orders & Payments

Accepted Payment Methods: We accept payments via Visa, MasterCard, American Express, PayPal, and other secure payment gateways.

Order Processing: Orders are typically processed within 24-48 hours after payment confirmation. You will receive an order confirmation email with tracking details once your package has been shipped.

Order Cancellation: We reserve the right to refuse any order if fraud or unauthorized activity is suspected. If we cancel your order, you will be refunded in full.

6. Shipping & Delivery

Shipping Locations: We currently ship to the United States and selected international destinations.

Processing & Delivery Time:

  • Orders are shipped within 24-48 hours after confirmation.
  • Estimated delivery time is 8-12 business days, depending on your location.

Shipping Fees:

  • Free Standard Shipping is offered on all orders.
  • Expedited shipping options (if available) may incur additional fees.

Order Tracking: Once your order has been shipped, you will receive a tracking number via email.

7. Returns & Refund Policy

30-Day Satisfaction Guarantee
We offer a 30-day risk-free trial. If you are not fully satisfied with your purchase, you may return it for a full refund.

Return Process:

  • Contact our support team at contact@tradipen.com within 30 days of delivery.
  • Items must be unused and in their original packaging to qualify for a refund.
  • Return shipping costs may be the responsibility of the customer.

Refund Processing:

  • Refunds are issued to the original payment method within 5-7 business days after we receive your return.

Non-Refundable Items: Personalized or final sale items cannot be returned or refunded.

8. Liability Disclaimer

Limitation of Liability
TradiPen shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our products.
  • Any delays or disruptions caused by third-party shipping carriers.
  • Any issues arising from improper use or modifications of the product.

Use at Your Own Risk
By purchasing our products, you acknowledge that you are responsible for their use. We do not guarantee that our products will work under all conditions or environments.

9. Privacy Policy

Data Protection:
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy details how we collect, use, and protect your data.

Read Our Full Privacy Policy Here: Privacy Policy

10. Governing Law & Jurisdiction

These Terms of Service shall be governed and interpreted in accordance with the laws of the United States.

Any disputes arising under these terms shall be resolved in United States courts.

11. Contact Information

For any inquiries regarding our Terms of Service, please contact us:

Email: contact@tradipen.com
Website: www.tradipen.com

Thank you for shopping with TradiPen.